Customers requiring assistance
- t’way Air provides Unaccompanied Minor (UM) services for children traveling alone who are not accompanied by a guardian.
Target
- Domestic flights
- available for children ages older than 5 and under 12 years old (based on the travel commencement date)
- International flights
- Available for children aged 5 – 12 (based on the travel date)
- Children aged 5 - under 13(Domestic), Children aged 5 - under 12(International) who are not accompanied by a guardian or without an unaccompanied children service application may not travel alone
- For international flight, this service is available for children aged 12 - under 18 for a separate service fee
- Reservations for infants/children on the Homepage or mobile app can only be made alongside adult (aged 18 and older) flight ticket purchases. Child-only flight ticket purchases can be made through the Reservation Center.
Available routes
- All domestic routes, All international routes (excluding Russia). However, through route/multi-city flights and codeshare flights are not eligible.
Offered service
- This service helps children traveling alone to safely travel from moment they receive the boarding pass until they finally meet the guardian at the destination airport.
- Departure: non-accompanying children are assigned a child managing employee + assistance with boarding and departure procedures + priority on baggage collection + handed off to relevant flight cabin crew member
- Arrival: non-accompanying child is assigned a child managing employee + put in contact with the guardian to whom the child will be handed off before the aircraft arrives(International Flights) + helps with the entry procedures and helps collect baggage + handed off to guardian at the destination.
Service fee
- Domestic flights effective from January 19, 2026 (based on the date of travel).
- Children fare + per service segment (per passenger / one-way)
| Classification | Service available for | Fare |
|---|---|---|
| Domestic Flights | Children aged 5 - 13 | KRW 30,000 |
- Effective date: April 1, 2025(As of boarding date)
- Adult fare + service by leg (per person/one way) the local currency of each country applies. (International flights)
| Classification | Service available for | Fare |
|---|---|---|
| International Flights | Children older than 5 and younger than 12 years old | KRW 150,000 JPY 15,000 CNY 1,050 TWD 4,500 THB 5,250 HKD 1,200 MOP 1,200 USD 150 EUR 150 SGD 203 AUD 210 MYR 600 IDR 1,950,000 CAD 150 |
Caution
- A parent or guardian ages 18 or older that can care for the unaccompanied child must come out to the airport the day of departure/arrival.
- At the destination airport, the hand off may be possible after checking the guardian's ID. (a photo ID or a passport)
- The necessary documents for unaccompanied children (unaccompanied children service application, pledge) should be drafted in advance and submitted to the airport counter on the same day of departure. Depending on the qualifications, the service may be denied.
- Immigration regulations (includes quarantine and customs) differ by country (the Philippines, Vietnam, North America, Mongolia). You can be denied entry if you do not possess the required documents for immigration.(Refer to the unaccompanied children regulations by each country below for details.)
- This service can only be used at legs that are directly operated by t’way Airlines. This service is not available when connecting with other airlines.
- When using the unaccompanied child service, duty free goods delivery is not available.
- When using the unaccompanied child service, check-in is not possible via the city air terminal, kiosk or web.
How to apply for service
- STEP 01 Apply for the unaccompanied child service
-
- Please receive your confirmation after applying for the service via the T’way Airlines reservations center 24 hours before(Domestic), 48 hours before(International) your trip.
- When applying, please provide accurate personal details and contacts(address, phone number) of the guardian that will send off/pick up the child at the point of departure/arrival.
- STEP 02 Download the application
- child application and guardian pledge
- STEP 03 Submit the application at the airport the day of departure (check-in counter of the airport of departure)
-
- You must arrive at the t’way Airlines counter a minimum of 120 minutes before departure.
- Please bring documents to verify the identity of the guardian on the day of departure. (Picture IDs or copies of a passport)
- In case an unaccompanied child application cannot be filled out in advance, you can fill one out onsite at the airport counter.
- STEP 04 Application receipt complete and hand off to the child managing employee
-
- To ensure the service goes smoothly, the guardian at the point of departure should please wait at the airport until the plane's departure.
- STEP 05 Information for picking up the child at the point of arrival airport (accompanied by managing employee)
-
- The child can only be handed off when the identification of the guardian at the point of arrival matches the information on the existing application.
Unaccompanied child regulations for the Philippines
- Intended for
- Unaccompanied children between the ages of 5 and 15
- When entering the Philippines, the required documents and fees should be prepared according to the Waiver of Exclusion Ground (WEG) regulations required by the Philippines Department of Justice for unaccompanied children ages 15 and under that are not accompanied by at least 1 parent.
- ※ Please bear in mind that violating this regulation could result in being denied entry.
- Documents to bring for entry
- passport
- notarized parental consent form (English)
- copy of resident registration(English)
- copy of the passenger's and guardian's passports
- round-trip plane tickets
- Entry fees and immigration documents (Application for Waiver of Exclusion Ground –W.E.G / to be filled out upon entry)
- Entry fees (PHP 3,120)
*Amount can change
- Note
- When accompanied by the father during entry: for child passengers ages 15 or younger, no additional documents are required
- When accompanied by the mother during entry: for child passengers ages 15 or younger that are traveling with the mother in the absence of the father, documents are required to verify that the child she is accompanying is a family member. (English resident registration that shows a mother-child relationship, or a notarized English certificate of family register, etc.)
- For more details, please refer to the homepage of the Embassy of the Republic of the Philippines in Korea.
Unaccompanied child regulations for Vietnam
- Intended for
Unaccompanied children older than 5 and younger than 14 years old traveling without a guardian are required to apply for an unaccompanied child service in order to be admitted entry.
- Documents to bring upon entry
- If a guardian that is 18 years or older accompanies the child instead of the parents, a notarized parental consent form is required.
- For more details, please contact the Vietnam Embassy & Consulate in Seoul, or contact the Republic of Korea Ministry of Foreign Affairs.
- Note
- If accompanied by the mother upon entry: for child passengers under 14 years old that are traveling with the mother in the absence of the father, documents are required to verify the family relationship. (English resident registration that shows a mother-child relationship, or a notarized English certificate of family register, etc.)
Unaccompanied child regulations for Mongolia
- passport
- notarized parental consent form (English)
- copy of resident registration(English)
- copy of the passenger's and guardian's passports
- round-trip plane tickets
- Note
- the age of 18 cannot apply for an unaccompanied child services when exiting Mongolia.
※ Children under the age of 18 with a nationality other than Mongolian may apply for an unaccompanied child service. - A notarized English or Mongolian parental consent form must be brought for children with Mongolian nationality under the age of 18 that are accompanied by a non-parent guardian.
Unaccompanied child regulations for Guam / Saipan
- Intended for
A notarized English parental consent form is strongly recommended for children between the ages of 5 and 18 that are unaccompanied by their parents or accompanied by a non-parent guardian.
- Documents to bring upon entry
- A notarized parental consent letter in English issued by a notary public in the country of departure (including the guardian’s full name, personal details, and address at the destination), A copy of the parents’ passports, An English-translated family relationship certificate Parental consent form
- ※ For more detailed information, please check in advance with the U.S. Embassy/Consulate in Korea and U.S. CBP (Customs and Border Protection).
- Cautiion
Required documents are subject to change without prior notice and may vary at the discretion of the immigration officer.
Unaccompanied child regulations for Canada
- Intended for
A notarized English parental consent form must be brought for children between the ages of 5 and 18 that are unaccompanied by their parents or accompanied by a non-parent guardian.
- Documents to bring upon entry
- Documents must be in English or French and include a parent or legal guardian’s signature, residential address, and contact information (departure city/contact in Canada). Parental consent form
Unaccompanied child regulations for Europe
- CROATIA(ZAGREB), GERMANY(FRANKFURT), SPAIN(BARCELONA)
- FRANCE(PARIS)
- ITALY(ROME)
| AGES | The ages of 5 and 12 |
|---|---|
|
DOCUMENTS (ARRIVAL) |
- Parental consent form - Family relationship certificate |
|
DOCUMENTS (DEPARTURE) |
- Parental consent form - Family relationship certificate |
| NOTES |
- All documents must be completed in English or the language of the destination country - Notarization of all documents required |
| AGES | The ages of 5 and 12 |
|---|---|
|
DOCUMENTS (ARRIVAL) |
- Parental consent form - Family relationship certificate - a copy of one's parental ID card |
|
DOCUMENTS (DEPARTURE) |
- Parental consent form AST - Family relationship certificate - a copy of one's parental ID card |
| NOTES |
- All documents must be completed in English or the language of the destination country - Notarization of all documents required |
| AGES | The ages of 5 and 14 |
|---|---|
|
DOCUMENTS (ARRIVAL) |
- Parental consent form - Family relationship certificate |
|
DOCUMENTS (DEPARTURE) |
- Parental consent form - Family relationship certificate |
| NOTES |
- All documents must be completed in English or the language of the destination country - Notarization of all documents required |
- T’way Air respects the dignity and rights of all passengers and ensures that every customer has the right to receive equal and non-discriminatory service
Wheelchair Service
- As the quantity of wheelchairs available at each airport is limited.
- Passengers who need a wheelchair can request in advance through the reservation center or Website.
Passengers using personal Wheelchair
- Passengers using their personal wheelchairs up to the boarding gate will be escorted by agent.
- Afterwards, wheelchair will be collected at the borading gate and loaded into the baggage compartment.
- Upon reaching your destination, we will guide you to the arrival gate and ensure your wheelchair is ready for use.
※ Subject to change depending on the circumstances of the airport. - T'way Air operates a bridge (boarding bridge) or remote (bus transfer) for boarding, and we ask for your understanding that using the remote (bus transfer) may cause some inconvenience in moving.
- According to our mobility aid acceptance policy and dangerous goods handling manual, please inform the reservation center of the following details:
- Type and number of wheelchair batteries
- Dimensions of the wheelchair
- Handling instructions for the wheelchair
※ Mobility aids powered by batteries for passengers with reduced mobility may require additional measures by the airline in accordance with our dangerous goods transportation policy.
※ Wheelchair dimensions and handling: For small aircraft, wheelchairs exceeding a height of 80 cm may not be accommodated.The types of aircraft Height of cargo compartment door A330-300/200 66 inch (167.64cm) B777-300ER 66 inch (167.64cm) B737-800/B737-8 48*35inch (88.9cm)
(*Considering the margin of error that may occur during the actual loading process, work safety, and the prevention of wheelchair damage, the maximum allowable wheelchair height is 80 cm.)
Cabin wheelchair service
- All aircrafts are equipped with one wheelchair for passengers who have difficulty moving on board without a wheelchair.
- Passengers who are in need of an in-flight wheelchair are requested to apply for the in-flight wheelchair service through the reservation center at least 25 hours before departure.
- As the number of in-flight wheelchairs is limited, rental is available in the order of advance reservation requests.
Priority Check-in Service
- Priority check-in service is available at airport counters for customers who require assistance.
※ At airports without a dedicated counter, please ask our staff for assistance.
Priority seat service for the transportation vulnerable
- We operate priority seat services for pregnant passengers with difficulty in moving, pregnant passengers, and infants (less than 24 months old).
- Please apply for priority seat service through the reservation center 25 hours before departure, and if applied, please contact the on-site (counter) on the day of departure.
※ Please submit evidence to confirm that you are vulnerable to transportation during the procedure. - The seat you applied for may change depending on the on-site situation on the day.
- For some routes, it may not be possible to apply for priority seats for the transportation disadvantaged.
- If priority seating cannot be assigned, alternative seating arrangements will be made with the utmost consideration for the customer’s convenience
For visually and hearing impaired customers
- We provide guidance/assistance services to help passengers complete check in procudures.
- Please apply for guidance/assistance services through the reservation center at least 48 hours before departure.
- Service requests are possible if there is a guardian to pick up and drop off at the departure and arrival airports.
Traveling with Service Animals
How to Apply for Service Animals
-
When traveling with a service animal, it can be transported free of charge.
Please make a request to our reservation center at least 48 hours prior to departure.
Guidelines for Traveling with Service Animals
- Service Animals must wear a leash or harness throughout the journey.
- A valid certificate or ID issued by an authorized institution must be carried.
- Service Animals must behave appropriately in public areas and remain under the handler’s control at all times.
- Boarding may be denied if the Service Animals exhibit untrained behavior such as excessive barking, threatening other passengers, or relieving itself in inappropriate areas.
- Service Animals must remain on the floor in front of the passenger’s seat and must not occupy the aisle or encroach upon another passenger’s space. An additional seat cannot be allocated for the Service Animals.
- Feeding is not permitted during the flight, except for water. For long-haul journeys, feeding may be done during a stopover at the passenger’s own expense and preparation..
- For international flights, vaccination and quarantine certificates may be required in accordance with the quarantine regulations of the destination country. Please verify all entry requirements in advance and carry the necessary documents during travel.
Regulations on service dogs for flights departing/arriving from/to the U.S.
- Effective February 1, 2021, under the regulations of the U.S. Department of Transportation (DOT), only trained service animals are recognized as service animals for passengers with disabilities.
-
Service animals must be at least 6 months old and specifically trained to perform tasks that assist a passenger with a physical or mental disability.
Passengers with disabilities may travel with up to 2 service animals.
- Please complete and carry the required form below.
What is t’care Service?
- For customers who are not familiar with overseas traveling or use of Incheon Airport, charged guide service is provided on procedures at Incheon Airport.
For Whom Is t’care Service Available?
- Customers who are not familiar with overseas traveling or use of Incheon Airport
- Elderly passengers traveling with no guardian (tour for elderly parents)
- Youths traveling with no guardian (12 to 17 years old), etc.
Available airports and airlines
- Airlines of departure or arrival at Incheon Airport
Available services
- Departure at Incheon Airport: Procedures at the dedicated counter + priority reception of luggage (Priority Tag) + accompanying at the boarding gate
- Arrival at Incheon Airport: A designated staff member accompanying from the point of getting off the airplane to the immigration checkpoint + priority reception of luggage (Priority Tag)
Service Process
- The same immigration and customs examination procedures as ordinary customers should be taken.
- A designated staff member accompanying from The counter to The boarding gate
- For those who want duty-free shopping, etc. right after passing the immigration desk : no more accompanying but direction on the location of the boarding gate
- For those who want duty-free shopping, etc. after arrival at the boarding gate along with the designated staff member : no more accompanying. The customer should take care from then on.
- The same immigration and customs examination procedures as ordinary customers should be taken.
- A designated staff member accompanies up to The immigration desk and gives directions on The location of The baggage claim.
- After passing the immigration desk, the passenger should move on her/his own (No service of carrying or picking up the baggage at the baggage claim)
Service Fees
1 (individual)
- Fees
- 50,000won (Departure/Arrival at Incheon)
KRW 50,000 / JPY 5,000 / CNY 350 / TWD 1,500 / THB 1,750 / HKD / MOP 400 / USD 50 / EUR 50 / SGD 68 / AUD 70 / MYR 200 / IDR 650,000 / CAD 50
- Remarks
-
(example) For booking of a round trip between Incheon↔a foreign country,
- Departure at Incheon : available(Dedicated counter+priority reception of luggage (Priority Tag)+accompanying up to the boarding gate)
- Arrival at A foreign country : not available
- Departure at A foreign country : not available(However, the service of priority reception of luggage (Priority Tag) is available.)
- Arrival at Incheon : available(Accompanying up to the immigration desk+priority reception of luggage)
When 2 or more travel together
- Fees
- 50,000won + extra 20,000won for more(each)
(KRW 20,000 / JPY 2,000 / CNY 140 / TWD 600 / THB 700HKD / MOP 160 / USD 20 / EUR 20 / SGD 27 / AUD 28 / MYR 80 / IDR 260,000 / CAD 20)
- Remarks
- (example)2 individuals : 70,000won / 3 individuals: 90,000 won
Service Booking
- Application via the booking center 3 days before departure at the latest
Note
- This service is limited for 1 team for each flight. (The service group should come to the counter together)
- No refund for any cancellation after departure; 50% of the service fee is refunded as a service is canceled within 3 days before departure. (Not applicable to exceptional flight changes such as delay and cancellation)
- T’CARE service starts to be provided upon Arrival at The counter.